Account and sign-in
Help with account creation, email confirmation, sign-in, password access and onboarding.
- Creating and confirming a LearnOS account
- Why onboarding follows payment for subscribed learners
- Changing learner-profile information
LearnOS Support
Help Centre
Find clear answers about accounts, learner profiles, families, learning access, AI tutors, progress reports and subscriptions.
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Start with the category that matches what you are trying to do. If the answer is not here yet, contact LearnOS support.
Learners and families
Understand individual learner profiles, parent or guardian links and family subscriptions.
- One individual profile for each learner
- Linking a parent or guardian
- Adding more learners to a family subscription
Learning and Exam Prep
Find classrooms, year-group learning, SATs, 11+, GCSE and future A-Level pathways.
- Year-group learning access
- Public pathway pages versus premium lessons
- Choosing subjects and exam pathways
AI tutors
Learn how tutor recommendations work and how learners can choose a different suitable tutor.
- Tutor recommendations
- Changing tutor
- How tutors support rather than interrupt lessons
Progress and reports
Understand mastery, streaks, rewards, lesson reports and family visibility.
- Lesson-completion reports
- Progress and mastery
- Parent or guardian report permissions
Billing and subscriptions
Help with the £1 introductory period, weekly, monthly and annual plans, family quantities and cancellation.
- £1 introductory access
- Recurring subscription billing
- Cancelling or changing a subscription